VISION: Why are we in Real Estate?
Passionate about People, Property and Prosperity
VALUES: The Standards for our Behaviour
Integrity Innovation Family (Team)
Excellence Perseverance Respect
DIRECTION: Our Intention and Focus
To Help PEOPLE, PROSPER VIA PROPERTY
OBJECTIVE: The Main Goal
The Preferred Real Estate Brand, Trusted for
Expert Advice, Professional Service and
Great Client Experience
WE HELP PEOPLE TO PROSPER THROUGH PROPERTY
People should experience the following when
Interacting with the Seeff Team of Property Professionals:
- "My needs and requirements are important"
- "They make a serious effort to meet my expectations"
- "I am highly valued as a client"
- "They care about what I think and feel and want"
- "I am given sound advice and smart solutions"
- "I can Trust her"
- "I like him"
- "He/She is able to solve my Problem"
Create Great Client Experience:
- Listen, Listen, Listen
- Show Respect
- Walk the Extra Mile
- Do what you say you will do
- Keep in touch: Following up and following through
- Be Professional, Efficient, Reliable and Timely
- Never over-promise and under-deliver!
WHAT DO WE WANT TO ACHIEVE?
- Be the Market Leader
- A Dedicated Team of Property Professionals
- Assist our clients
- to prosper through property
- Help our team to build profitable businesses
HOW DO WE ACHIEVE THIS?
- Generate and Keep Clients: Sellers 1st, then Buyers
- Source Seller Leads, Secure Exclusive Mandates, Sell them
- Stay in contact with current and past clients
- Establish a Referral Business built on trust and relationships
- Property Professionals being there- quick and efficient
- Focus on Weekly Core Real Estate Activities (Plan/Checklist/Do)
HOW DO WE GENERATE AND RETAIN CLIENTS?
- Pre-Qualify Sellers and Buyers Comprehensively
- Meet and Exceed the needs of A-Sellers & A-Buyers (motivated):
Listen, Care, Guide, Advise, Follow-up and give
Feedback in a Professional, Efficient and Ethical manner
- Care for the Community and its Needs
- Market and Promote yourself as Property Professional and
the Seeff Service-Offering in the Best possible way
THE BOTTOMLINE:
- Assist People to Prosper via Property
- A People-Centric approach:
Build Relationships on Trust
- Identify and Manage Client's needs, expectations, and problems,
Listen Carefully and Act accordingly
- Provide Best Possible Options, Advice and Solutions
- We believe Real Estate is about Passion, People, Property and Prosperity
- We are Property Professionals to Help
People to Prosper through Property:
- Buying
- Selling
- Letting
- Renting
- Investing
- Financing
- Refurbishing
- Interior Decorating
- New Developments
- Building Projects
- Property Management
- Valuations
- Leisure
- Agricultural
- Distressed Sales
- Commercial
- Going Concerns
- Start-ups
- Security
- Relocation
- Connectivity
- Landscaping
- Insurance
Registered with the PPRA
